If you’re not satisfied with your order, you may return most items within 90 days of purchase to receive a refund (less the cost of shipping) , credit or replacement. Firearms, ammunition, and food are not returnable or refundable. All sales are final.
Our goal is to make purchasing and returning products a very simple process. We realize that not everything you purchase from us is exactly what you wanted.
The most commonly non-returnable items are:
- Firearms
- Ammunition
- Food
- Surplus
Simple Product Return Process:
Product was purchased within 90 days.
Determine if the product is a returnable product. Some products the manufacturers prefer to handle the returns and repairs, please check the product description page for any specific return procedures.
Ensure the product is still in the original packaging and is not damaged. Damaged packaging is subject to a 25% restocking fee, products showing excess usage may be returned to the customer.
Please email us (Monday-Friday 8 am to 5 pm, Eastern time) to obtain a Return Authorization Number and receive a prepaid shipping label (If eligible for free return shipping). Items NOT Eligible For Free Return Shipping Include: Hard Gun Cases & Safes. NOTE – Hard Gun Cases & Safes ARE eligible for return but the customer is responsible to pay the shipping to return the item. The Online Gun Company will make arraignments / prepare a shipping label in these cases and provide an invoice to be paid through our secure server.
Securely package the product in a box and affix the prepaid shipping label that we supply.
Drop off the package to be shipped (at a local office of the shipping carrier).
Please allow 10 days for your package to be received, inspected and processed before a refund will be issued.